Shipping policy

Overview

Thank you for shopping with Kindness & Cool! We ship worldwide and are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive a shipping confirmation email with a tracking number once your order has shipped.

During peak seasons (holidays, sales events) processing times may be slightly longer. We appreciate your patience!

Domestic Shipping (United States)

  • Standard Shipping (7–10 business days): FREE on orders over $75 / $5.99 on orders under $75
  • Expedited Shipping (3–5 business days): $12.99
  • Express Shipping (1–2 business days): $24.99

International Shipping

We ship to most countries worldwide. International shipping rates and delivery estimates are calculated at checkout based on your location and order weight.

  • Standard International (10–21 business days): from $14.99
  • Expedited International (5–10 business days): from $29.99

Please note: International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package via the carrier's website or through your account on kindnessandcool.com.

Lost or Delayed Shipments

If your order hasn't arrived within the estimated delivery window, please first check your tracking information. If you still have concerns, contact us at support@kindnessandcool.com and we'll do our best to help resolve the issue.

Note: We are not responsible for delays caused by customs, weather events, or carrier disruptions outside our control.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at support@kindnessandcool.com — we'll do our best to update it before the order ships.